ARKAN promotes a strong Quality culture with in the organization. We firmly believe that Customer Satisfaction is our key to sustain our growth and that Quality serves a crucial role in ensuring such satisfaction. To align our Quality practices with world-class standards.
CORPORATE PERFORMANCE MANAGEMENT (CPM) Our CPM framework is designed with the aim of building a high performance culture for both individual and teams so that they jointly take the responsibility of improving the business processes on a continuous basis. We adopted the Balanced Scorecard / OGSM across all functions in setting our Key Performance Indicators (KPIs) and integrated to our Quality Management System.
QUALITY AUDIT CONTINUAL IMPROVEMENT As an advocate of continual improvement, ARKAN focuses on initiatives that addresses as a minimum: (1) The improvement of our organization’s internal efficiency; (2) The customer requirements; and (3) The level of performance that our market sector needs. We established objectives and targets (driven by the top management) at relevant functions, conduct audits and regularly monitor, measure, analyze and evaluate our performance against the set targets
EMPLOYEE TRAINING AND INVOLVEMENT RISKS AND OPPORTUNITIES
MANAGEMENT
Understanding and finding a way to build the likelihood of success and lessen the probability of
failure is one of the keys to ensure our business success. As an organization, we deal with
uncertainties that are present in any of our development intervention by establishing and
implementing our approach to manage risks and opportunities. This approach increases our
peoples’ risk awareness, ensures the appropriate management of risks, and makes the business
unit risk profiles transparent, thus enabling risks to be compared and aggregated and allowing
one to take an appropriate approach to risk management. In this way, our organization is in a
better position to take informed decisions once these uncertainties are identified and help us
make more profits and fewer losses